Stratcom operates two call centres, one in Toronto and one in Vancouver, which utilize state-of-the-art dialing and data-capture equipment. Between the two offices, we have over 150 highly trained call centre agents who are passionate and dedicated to non-profit causes and have a strong affinity with our work and our philosophy. We have the capacity to run a full range of fundraising programs in English, French, Mandarin, Cantonese and Punjabi, including:
Our experience shows that success depends not just on the volume of calling, but on the quality of the call. Our quality control includes daily statistical analysis and real time monitoring. More importantly, our call centre staff are the best you will find. We screen and hire carefully, provide ongoing training and supervision and we retain our callers. Unlike traditional call centres, Stratcom has very low turnover. Our staff's strong affiliation with our clients' causes combined with their extensive non-profit experience ensures they are highly effective in maximizing donor revenue and strengthening donor/member relationships. |
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