Job Posting – Senior Account Manager

Stratcom seeks a Senior Account Manager whose principal responsibilities will be client/account management and program delivery for some of Canadas’s most prominent and effective charities — as well as for managing sales, and sales leads, to help grow Stratcom’s fundraising business. Senior Account Manager is a full-time remote/hybrid management position in Stratcom’s fundraising department and reports to the Vice President, Fundraising or Designate.

The main responsibilities will include:

Client Management

• Maintaining relations with assigned client book.
• Regular communications regarding active, upcoming, and potential work -- always with an eye to increasing clients’ current work with Stratcom and maximizing the results of the company’s work for them.
• Maintaining a high service standard including proactive communications and prompt responses
• Program management
• Managing active telemarketing (or other fundraising product) programs for assigned clients.
• Includes, but not limited to: script development, data strategy, list segmenting, results analysis, comprehensive reporting to clients, etc.
• Strict adherence to workback schedules
• High focus on program performance, proactive interventions to maximize results.

Sales and Marketing

• Overseeing an assigned book of sales leads, systematically attempting to pitch and close new fundraising work for Stratcom.
• Production of PowerPoint decks, cost/revenue projections, and proposals
• Contributing to RFPs
• Marketing work might include: generating case studies and blog content, attending/speaking at conferences working, and more.
• Product and professional development
• Contribute to the development of new (or coming soon) Stratcom Fundraising products; such as SMS services, digital lead generation, and legacy appeals

Internal

• Attend internal meetings, including but not limited to: sales meetings, production meetings, departmental meetings, and caller briefings
• Track time weekly;
• Other departmental duties as required.

The successful candidate will have the following qualifications:

• 3+ years of fundraising and client management experience, ideally in the not-for-profit sector
• tele-fundraising/call centre experience
• Sales experience
• Outstanding communications skills and the ability to work as part of a team and independently
• Highly organized, with proven time management skills, motivated and dedicated to ensuring seamless client service
• Excellent computer skills, (MS Office including Microsoft Word, Outlook, Excel, Powerpoint)
• Excellent written and oral communication skills in English
• Strong and proven attention to detail
• Professional demeanor. Ability to prepare and present materials to: clients, potential clients and target audience groups. Able to remain calm in stressful environments and when dealing with groups of staff or clients at a time.
• Ability to speak, read or write in French an asset but not a requirement

This is a full-time position requiring some flexibility in hours, including occasional evening and weekend work, and ability to travel. We provide an excellent employee benefit package. This position will be between $75k and $95k depending on experience, and has the opportunity for advancement.